ROSS Mobile App
Frequently Asked Questions

Last updated: 9/20/2017

How do I get a username and password to login?

You must be an employee of FGX International in order to have a username and password for the ROSS Mobile App. It will be the same username and password that you use for the ROSS website. Contact ROSS Retail Support at 888-431-0012 if you need assistance.

How do I manage/change my settings?

To manage or change your settings, follow the three steps below:

• Click on the three bars to access the menu (circled in red below).
  
  
  
  
• Select "Manage Wi-Fi Settings".
  
  
  
  
• Click on the appropriate checkbox to select the "Upload only when Wi-Fi is available" and/or "Save photos to my phone" options.
  
  
  
  

What if I don't like the photo that I took?

After taking a photo, the app provides you with the two selections: "Retry" and "OK". Tap "Retry" if you want to discard the current photo and re-take it. To accept the current photo, tap "OK".